Specialist Senior Service Representative I

About the role

This position involves managing customer contracts, performing preventative maintenance, delivering reports, providing on‑site remedial support, preparing upgrade plans, ensuring systems are current, and supporting sales and technical activities. You will report to James Cantu - Field Service Manager.

Responsibilities

• Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and providing on-site remedial support.
• Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
• Prepare upgrade plans for the customer’s systems and deliver them to the customer.
• Follow all technical procedures and tools for Global Service.
• Provide technical review of orders for clients and any other proposals requested to perform.
• Analyze technical risks of expansion projects and upgrades.
• Att