Senior Service Representative

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through science, data, technology, and a vast laboratory network, we advance diagnostics, accelerate innovation, and address critical health challenges. This role offers the opportunity to do meaningful work, grow your career, and make a real impact on people’s health worldwide.

About the role

As a Courier II, you will act as a floater for the logistics team, providing coverage for various routes, assisting with dispatch and pickups, and training new couriers. You will be responsible for the pickup, transport, and delivery of medical specimens, lab supplies, and reports while ensuring excellent service to clients. A company vehicle is provided for the route, with the option to take it home for personal use for $125 per month.

Responsibilities

• Act as a floater for the logistics team, providing coverage for various routes as needed
• Provide on-route training for new couriers/drivers
• Assist with dispatch and pickups when needed
• Load all necessary supplies for daily pickups
• Complete daily pickup schedule in a timely manner
• Deliver all daily pickups to your branch at the end of your shift
• Handle all specimens and lab samples safely and efficiently
• Safely operate a company vehicle and obey all traffic laws
• Utilize a handheld electronic device to manage daily pickups
• Work directly with dispatchers for additional pickups as needed
• Evaluate traffic patterns, alternative routes, and weather conditions

Requirements

• 3+ years of driver or courier experience (required)
• High School Diploma or GED (preferred)
• 1+ year of customer service experience (preferred)
• Valid Driver’s License and clean driving record
• Must be at least 21 years old
• Ability to lift up to 50 lbs.
• Ability to meet the physical demands of the position

Skills

• Strong punctuality and time management
• Attention to detail and organizational skills
• Problem-solving for customer issues

Pay

$17.75 - $26.00 per hour (based on skills, experience, and internal equity)

Schedule

Monday – Friday, 4 days per week, 8:30 AM – 6:30 PM

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for:

• Medical, dental, and vision coverage
• Life, short-term disability (STD), and long-term disability (LTD) insurance
• 401(k) retirement plan
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition reimbursement
• Employee Stock Purchase Plan

Employees on a 7-on/7-off schedule receive all benefits except PTO or FTO. Employees scheduled for fewer than 20 hours per week are eligible for the 401(k) plan only.