Senior Member Services Representative

About the role

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! The Senior Member Services Representative must possess broad knowledge of all branch operational procedures and tools obtained through work experience and a comprehensive understanding of all MSR responsibilities. They assist in training other employees in all MSR duties and act as a mentor to less experienced staff.

Responsibilities

• Prepare, order, and verify cash delivery and shipments.
• Demonstrate the ability to resolve problems across all delivery channels and independently utilize critical thinking to ensure members are well informed and have a positive branch experience.
• Review and take appropriate action on negative checking, NSFB, and Share Below $25 report.
• Oversee and train MSRs in the collection and documentation of deposit and/or loan collection reports as directed by management.
• Proficient and able to assist in training MSRs in CXone and able to assist MSS as requested.
• Assist in training other employees in all MSR duties and act as a mentor to less experienced staff.
• Provide employee support in resolving member and procedural problems.
• Research and resolve member complaints.
• Assist in the supervision of the MSR area including ensuring credit union policy and regulatory compliance.
• Coordinate the daily balancing of the vault, automated teller machines, teller cash dispenser, coin sorter and mobile deposits at the direction of the MSM.
• Train less experienced employees how to effectively perform duties.
• Assist with displays and promoting Credit Union events such as Member Appreciation Days, Back-To-School Supply Drive, Youth week events.
• Comply with all Credit Union policies and regulatory requirements.
• Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only.
• Security and control procedures must be followed by all branch employees.
• Serve members by processing transactions in the appropriate system