Senior Professional Services Representative

About the Role

The Application Consultant – BusinessPlus is responsible for implementing, configuring, training, and supporting the BusinessPlus ERP system, with a primary focus on Finance, Procurement or related modules. This role partners with clients to translate business requirements into system configurations, ensuring successful deployment and long-term system optimization. The consultant serves as a functional expert, working closely with clients, project managers, and technical teams to deliver high-quality solutions that align with business needs and compliance requirements.

Responsibilities

• Lead or support implementation of BusinessPlus modules (Finance, Procurement, and related modules)
• Configure system settings, tables, and business rules based on client requirements
• Translate functional requirements into system configuration and design specifications
• Support data conversion activities, including validation and reconciliation assistance
• Facilitate discovery sessions, workshops, and requirement-gathering meetings
• Provide expert guidance on best practices and system capabilities
• Act as a trusted advisor to clients throughout implementation and post-go-live
• Manage client expectations and communicate progress, risks, and issues
• Develop and execute test plans, including unit, system, and UAT support
• Troubleshoot functional issues and collaborate with technical teams for resolution
• Ensure system configurations meet business and compliance requirements
• Develop training materials and deliver end-user and administrator training
• Create and maintain clear documentation, including process flows and configuration guides
• Support knowledge transfer to clients and internal teams
• Provide go-live support and stabilization assistance
• Assist with issue resolution, enhancements, and optimization requests
• Support ongoing client adoption and system improvements

Required Qualifications

• Bachelor's degree in Business, Information Systems, Finance, or related field (or equivalent experience)
• 3–7+ years of experience implementing or supporting ERP systems
• Hands-on experience with BusinessPlus (preferred) or similar ERP platforms
• Strong functional knowledge in at least one area: Finance (GL, AP, AR, Budgeting)
• Experience with data conversion, testing, and system configuration
• Strong analytical, problem-solving, and troubleshooting skills
• Minimum of 5+ years of relevant and related work experience
• Bachelor's degree or equivalent, or equivalent years of relevant work experience
• Travel occasionally, up to 25-30%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands
• Additional experience may substitute for an advanced degree

Preferred Qualifications

• Experience working with public sector or K-12 clients
• Familiarity with payroll compliance requirements (multi-state preferred)
• Knowledge of reporting tools and queries within BusinessPlus
• Exposure to integrations, interfaces, or data migration tools
• Project implementation experience in a consulting environment
• Experience supporting or implementing ERP solutions, preferably within finance or business operations
• Background in K-12 school district finance, accounting, budgeting, or related business functions
• Proven ability to deliver training, guidance, and best practices in a customer-facing consulting role
• Familiarity with public sector, government, or education finance operations

Key Competencies

• Excellent communication and client-facing skills
• Ability to translate technical concepts into business-friendly language
• Strong organization and time management skills across multiple projects
• Detail-oriented with a focus on accuracy and quality
• Proactive risk identification and issue resolution

Work Environment

• Plano, TX location preferred. Remote with potential travel for client engagements
• Fast-paced, project-driven consulting environment
• Collaboration with cross-functional teams including technical, project management, and client stakeholders

Success Measures

• Successful delivery of project milestones on time and within scope
• High client satisfaction and strong stakeholder relationships
• Accuracy and quality of system configurations and deliverables
• Effective issue resolution and post-go-live support

Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

Pay

A reasonable estimate of the base compensation range for this position is $70,000 - $101,500 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

This response is AI-generated, for reference only.