Service Development Manager

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

About the role

The Service Development Manager is responsible for driving the cross-functional development and maturation of technology services from concept through general availability. This role blends elements of product management and program management, with a strong focus on orchestration, influence, and execution across matrixed teams. Reporting to Portfolio Operations, the Service Development Manager partners closely with Practice Leaders, Compliance, Marketing, Sales, and delivery teams to define service readiness requirements, manage service development initiatives, and ensure services progress successfully through maturity stages (beta → limited availability → general availability). This role does not have direct reports but operates as a matrix leader, guiding multiple teams and initiatives simultaneously to deliver scalable, market-ready services.

Responsibilities

• Service Development & Maturity
  • Drive service development initiatives across technology platforms (e.g., AWS, Azure, GCP) and technology practices (e.g., Application Modernization)
  • Define and coordinate requirements for service progression from beta to limited availability to general availability
  • Ensure service readiness across delivery, compliance, sales enablement, and marketing dimensions
  • Partner with stakeholders to reduce time-to-launch while minimizing rework and downstream friction
• Program & Initiative Management
  • Lead multiple concurrent service development initiatives, ensuring on-time and on-scope delivery
  • Develop and maintain service development plans, milestones, dependencies, and risks
  • Facilitate trade-off discussions and influence prioritization decisions across stakeholders
  • Identify and proactively manage risks, issues, and cross-team dependencies
• Cross-Functional Leadership
  • Act as the central point of coordination across Practice Leaders, Compliance, Marketing, Sales, and other stakeholders
  • Facilitate alignment on service scope, readiness criteria, and launch expectations
  • Influence decision-making through data, structured recommendations, and strong communication
  • Drive accountability without direct authority
• Service Packaging & Enablement
  • Coordinate the development of service artifacts such as:
    • Service definitions and descriptions
    • Delivery models and playbooks
    • Sales enablement and marketing materials
  • Ensure services are clearly defined, repeatable, and positioned for successful adoption
• Measures of Success
  • Services progressing smoothly from beta → limited availability → general availability
  • Consistent on-time and on-scope delivery of service development initiatives
  • High stakeholder satisfaction across