Service Desk - TS/SCI

Location: Reston, VA (onsite)

About the role

Deliver technical troubleshooting services to meet customer business needs and expectations as the entry point for customer issues and requests.

Responsibilities

• Respond to basic customer problems, issues, and requests.
• Document, notify the proper department/desk, escalate as necessary, and track and follow up on all incidents.
• Demonstrate technical expertise with exceptional customer service in daily responsibilities.
• Resolve system issues using various diagnostic tools.
• Mitigate issues within the internal system.
• Resolve incident tickets.

Requirements

• Active TS/SCI clearance.
• 2+ years of IT professional experience.
• Experience in PowerShell.
• Security+ certificate.
• Excellent customer service skills.

Pay

Salary Range: $70,000 – $105,000 based on experience.

Benefits

• Medical, dental, and vision coverage.
• Paid time off (PTO) and sick leave.
• 401k retirement plan.
• Generous PTO package.