Service Desk Technicians

About the role

Three-month contract-to-hire position providing first-level IT support for all end-users via telephone, email, or chat. Work is onsite daily in Miami, FL or Irving, TX.

Responsibilities

• Troubleshoot and resolve hardware, software, and voice/data communication systems issues.
• Escalate calls when appropriate.
• Use ticketing systems and write technical support reports and documentation.

Requirements

• 1–2 years of previous help/service desk experience or similar.
• Broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers, and networks.
• Strong communication and collaboration skills.

Pay

Expected hourly rate range: $19–$28 per hour. The posted range is an estimate; actual compensation will be based on the candidate’s experience, skills, qualifications, and internal equity.