Service Desk Technician (Southern Charlotte, NC, area)

Responsibilities

• Provide remote and on-site technical support for customers.
• Troubleshoot a variety of desktop support issues.
• Manage and administer Active Directory.
• Administer anti-virus and perform malware remediation.
• Manage backup and recovery software.
• Support and troubleshoot hardware and operating system issues.
• Support mobile devices.
• Understand and apply networking concepts and hardware.
• Manage switches, routers, and firewalls.
• Work with wireless networks and remote-access and site-to-site VPNs.

Requirements

• Good personality, able to interact with and support customers while maintaining a friendly attitude.
• Highly organized.
• Excellent time management skills.
• Strong verbal and written communication skills.
• Strong search engine and research capabilities.
• Windows System Administration in a distributed environment - desktop and server.
• Active Directory administration.
• Application support and administration.
• Anti-virus administration and malware remediation.
• Backup and recovery software.
• Troubleshooting of hardware and OS issues.
• Mobile device support.
• Networking concepts and hardware.
• Familiarity with network cabling.
• Understanding TCP/IP Networking.
• Managing switches, routers, and firewalls.
• Wireless networks.
• Remote-access and site-to-site VPN.

Skills and Experience

• 2+ years managed service provider (MSP or MSSP) experience.
• Microsoft Windows Server.
• Cisco IOS and/or ASA firewall.
• Linux.
• VMware.
• Hyper-V.
• A+ Certification.
• Net+ Certification.
• Practical Office 365 Admin Experience or MS-900 Cert.

Other Requirements

• Eligible to work directly for any U.S. employer without ever requiring sponsorship/a 3rd party.
• Willingness to work overtime and be on call (OT minimal, oncall approximately 2 weeks/year).
• Reliable transportation.
• Onsite role, but can work from home if necessary.

Benefits

• Health insurance.
• Cell phone allowance.
• Retailment plan.
• Opportunities for professional development and advancement.