Service Technician I, II, or III - Charlotte, NC

Position Purpose

This position is responsible for all duties associated with and related to the safe, efficient and cost-effective installation and maintenance of natural gas facilities and appurtenances on both transmission and distribution natural gas systems per 49CFR Part 192, Piedmont Natural Gas policies and procedures and local/state regulations.

Principal Responsibilities

• Perform work assignments on customer’s premises;
• Interact with customers in a professional, respectful and courteous manner to promote good customer relations;
• answer customer-related inquiries regarding established Company policies and procedures and provide explanation of work performed;
• Utilize and become proficient in technology devices such as computer, smart phone, etc. for work assignments and to accurately record required information;
• Utilize tools such as maps and GPS to locate work assignments;
• Drive a company vehicle; Fleet assignments vary by location and generally include requirement to obtain a Commercial Driver’s License (CDL) medical card within 6 months of entering the position.

Basic/Required Qualifications

• Service Tech I: High School diploma or GED, Experience using construction tools, Experience applying basic mechanical concepts and mechanical aptitude, Experience utilizing personal computers (PCs) in a Windows environment, Must possess and maintain a valid driver’s license and, per local Fleet availability, have ability to obtain CDL medical card within 6 months of entering the position
• Service Tech II: High School diploma or GED, Experience as a Service Technician I; Step 4, Experience using construction tools, Experience applying basic mechanical concepts and mechanical aptitude, Experience utilizing personal computers (PCs) in a Windows environment, Experience working independently to serve customers, Must possess and maintain a valid driver’s license and CDL medical card
• Service Tech III: High School diploma or GED, Experience as a Service Technician II; Step 3, Experience using construction tools, Experience applying basic mechanical concepts and mechanical aptitude, Experience utilizing personal computers (PCs) in a Windows environment, Experience working independently to serve customers

Desired Qualifications

• Safety awareness and leadership
• Demonstrated effective communication (verbal and written), interpersonal skills and customer orientation
• Experience working independently to serve customers in a related environment
• Two years technical school education or the equivalent job-related knowledge
• Previous work experience with plumbing, electrical, heating and HVAC installation/maintenance, up to and including a license
• Working knowledge of gas appliances
• Experience with troubleshooting, problem solving and diagnostics of mechanical and/or electrical equipment
• 2-3 years or natural gas industry experience

Physical Requirements

• Must work outdoors in adverse weather conditions, lifting up to 75 lbs.
• Frequent walking, reaching, pushing, pulling, bending, squatting, stooping, crawling, standing, digging, climbing.
• Works on uneven terrain, many times with heavy vegetation.
• Manual dexterity (hand/eye coordination).
• Keen eyesight, good hearing, good sense of smell.
• Come in frequent contact with insects and animals.
• Ability to use breathing apparatus when responding to gas leaks.

Other Requirements

• This position contains a weight restriction of 275 pounds as an essential function of the job.
• The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.
• Weekend and evening work as required.

Relocation Assistance Provided (as applicable)

No Relocation Assistance Provided (as applicable)

Travel Requirements

5-15%

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