Service Desk Specialist

We are looking for a Service Desk Specialist to support secure, reliable day-to-day IT operations for end users in North Miami Beach, Florida. This position focuses on maintaining workstation, server, and access management environments while resolving technical issues efficiently and professionally.

Responsibilities

• Provide frontline and escalated technical support for desktop, server, and access-related issues across the organization.
• Administer user accounts, permissions, and group policies within Active Directory to maintain secure and appropriate access.
• Support and troubleshoot Microsoft Windows Server and Windows 10 environments to ensure stable system performance.
• Configure, deploy, and maintain Dell hardware and related endpoint technology used by employees.
• Manage and resolve issues involving Citrix-based access, application delivery, and remote user connectivity.
• Monitor service requests and incidents, document resolutions clearly, and follow established support procedures.
• Assist with system maintenance activities, security controls, and operational updates that affect end-user computing environments.
• Collaborate with internal IT teams to identify recurring issues and improve support efficiency and reliability.

Requirements

• Hands-on experience supporting Active Directory administration, including user and access management.
• Working knowledge of Microsoft Windows Server in a business or enterprise environment.
• Experience troubleshooting and supporting Microsoft Windows 10 endpoints.
• Familiarity with Dell Technologies hardware deployment, maintenance, and diagnostics.
• Practical experience supporting Citrix environments and remote access tools.
• Ability to diagnose technical issues methodically and communicate solutions clearly to users.
• Strong organizational skills with the ability to manage multiple support tasks in a fast-paced setting.

Benefits

• Medical, vision, dental, and life and disability insurance for contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals.