Service Desk Coordinator

About the role

The Service Desk Coordinator at Paul Mitchell The School San Diego is responsible for creating an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. They act as a guest service mentor to the Future Professionals and follow all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

Responsibilities

• Create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests.
• Act as a guest service mentor to the Future Professionals.
• Follow all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

Requirements

• Successful previous sales experience.
• Experience with guest service.
• Self-motivated to set, meet, and exceed goals.
• Positive and effective communication skills.
• Customer service resolution skills.
• Teamwork skills.
• Solid work history with verifiable references.
• Passion for the beauty industry.
• Honesty and professionalism.
• Previous cash management and balancing cash drawers.
• Experience in handling high volume phone calls.

Skills/Competencies Required

• Excellent organization skills.
• Coaching and communication skills.
• Supervision skills.
• Documentation skills.
• Return on investment skills.
• Passion for the beauty industry.
• Honesty and professionalism.
• Previous cash management and balancing cash drawers.
• Experience in handling high volume phone calls.

Benefits

Paul Mitchell The School San Diego offers a unique learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Opportunities include FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots, and much more.

Pay

TBD

Schedule

Saturday availability

Qualifications

Salon experience is a plus.

Paul Mitchell The School San Diego is an equal opportunity employer.