Service Desk Coordinator

About the role

We’re looking for a detail-oriented Dispatcher to join our Service Team in Houston. As the first point of contact for our clients, you'll play a critical role in making sure service requests are handled swiftly, efficiently, and with care. If you thrive in a fast-paced environment and enjoy helping people solve problems, this could be the perfect fit.

What You’ll Do

• Be the friendly voice of Uprite, handling inbound service requests via phone, email, and our client portal
• Triage and dispatch service tickets using ConnectWise, ensuring prompt and accurate scheduling
• Cook up coordination with technical teams to keep service levels on track and clients in the loop
• Maintain detailed, accurate records of all client communications and support actions
• Support procurement processes, assist with inventory, and complete light administrative tasks
• Collaborate with internal teams to drive performance and meet SLA goals

What You Bring

• 2+ years of dispatching or scheduling experience (IT services preferred)
• Outstanding communication and customer service skills
• Able to multitask and prioritize in a high-call-volume environment
• Strong attention to detail and follow-through
• Comfort with Microsoft Office and ticketing systems (ConnectWise is a plus)
• Self-starter mindset with a collaborative, team-first attitude
• Valid driver’s license and the ability to work onsite full-time

Why Uprite?

• A values-driven culture built on humility, unity, passion, servanthood, and thankfulness
• Supportive leadership and a collaborative team environment
• Opportunities to grow your career in one of the most resilient industries
• Hands-on experience with top-tier tools and systems
• A chance to make a real difference in the lives of our clients