Service Desk Coordinator

About the role

This is a fast-paced coordination role where you'll manage multiple service requests simultaneously—like handling mini projects from start to finish. You'll be the key point of contact between clients and technicians, ensuring requests are completed quickly and efficiently.

Responsibilities

• Receive, create, and manage service tickets
• Assign technicians and coordinate resources
• Communicate with clients and provide updates
• Track progress and ensure timely resolution
• Review and close tickets, including billing accuracy

Qualifications

• 1-3 years of admin, coordination, or related experience (Recent grads with strong organization skills encouraged to apply)
• Strong multitasking, problem-solving, and communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Billing/AP experience is a plus