Service Desk Analyst
Evergreen Healthcare Group · Vancouver, WA · 2 days ago
On-siteInformation TechnologyFull-time
About the role
Evergreen Healthcare Group in Vancouver, Washington is looking for a qualified IT Service Desk Analyst to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Responsibilities
- Respond to tech inquiries via email, over the phone, or in person.
- Walk customers step-by-step through the problem-solving process.
- Help with troubleshooting hardware and software.
- Inform customers about IT products and services.
- Follow up with customers to ensure satisfactory service.
- Communicate customer feedback to the appropriate internal team members.
Benefits
- Private Health Care Plan (Medical, Dental, Vision)
- Paid Time Off (PTO)
- DailyPay - Hard Work Pays Off On the Daily!
- Life Insurance
- Employee Assistance Program
- Training & Development Opportunities
Evergreen Healthcare Group is located at 4601 Northeast 77th Avenue, Suite 300, Vancouver, WA 98662, USA.