Service Desk Analyst

About the role

Vernovis is partnering with a client seeking a Service Desk Analyst to provide hands-on technical support to end users across hardware, software, peripherals, Microsoft environments, and Tier 1 telephony.

Responsibilities

• Provide Service Desk support and resolve end-user incidents and service requests through phone and ticketing systems.
• Troubleshoot hardware, software, peripherals, desktops, laptops, tablets, mobile devices, docking stations, and related equipment.
• Deploy, configure, maintain, and support desktops, laptops, tablets, PC peripherals, and phones.
• Manage end-user systems and user administration through Active Directory/Azure AD and Intune.
• Support Microsoft 365 and Exchange, including mailboxes, meeting rooms, distribution lists, and related issues.
• Provide Tier 1 support for Teams and NICE CXOne telephony systems.
• Perform hardware/software installations, upgrades, patches, system configurations, imaging, backups, and diagnostics.
• Participate in new technology testing, IT equipment management, and rotational after-hours/on-call support.

Requirements

• 5+ years of experience supporting laptops, desktops, tablets, hardware, and software.
• Experience troubleshooting, configuring, and installing PC and Macintosh hardware and software.
• Experience with Active Directory/Azure AD, Intune, SCCM, Microsoft 365, and Exchange.
• Knowledge of Windows and Macintosh operating systems, desktop imaging, and Microsoft Office applications.
• Working knowledge of TCP/IP, DNS, DHCP, LAN, VoIP phones, and mobile devices.

Qualifications

• A+ Certification
• ITIL Certification

Skills

• Technical Support
• Hardware Troubleshooting
• Software Configuration
• Active Directory Management
• Microsoft 365 and Exchange Support
• Telephony Systems Support
• IT Equipment Management

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Voluntary Short & Long-Term Disability Insurance
• Voluntary Life Insurance
• 401(k)

Pay

$24–$26/hour

Schedule

Hybrid — 3 days/week onsite and 2 days/week remote. During the first couple weeks of training, may be onsite up to 5 days/week.