Service Desk Analyst

About the Role

This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with the latest software, and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program.

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and recurring failures and escalate to the engineering team.
• Configure Windows, Linux, and Apple computers to ensure the latest software updates, device management, and the Anduril security stack are installed for each endpoint.
• Inventory and asset management of all endpoint hardware.
• Support and license administration of end-user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
• Identify knowledge articles and SOPs for end users and internal IT.
• Assist with ongoing operational improvements and implementation projects as needed.

Requirements

• A minimum of 3+ years of experience in a service desk technical role.
• Excellent knowledge of PC and Apple hardware.
• Extremely detail-oriented.
• Excellent customer service and communication skills.
• Experience with a ticketing system and managing a ticket queue.
• Must participate in a weekly on-call rotation.
• Must be able to travel if necessary.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

Preferred Qualifications

• Experience with Linux.
• Experience with AWS Virtual Workspaces.
• Experience with MDM.

Pay

US Salary Range: $77,000—$102,000 USD

Benefits

Highly competitive equity grants are included in the majority of full-time offers and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

• Comprehensive, competitive benefits package available at little to no cost to employees, ensuring support in health, recovery, and whatever comes next.