Service Desk 1

IDR is seeking a dedicated and tech-savvy Service Desk 1 professional to join one of their top clients in Cincinnati, Ohio. This role is the first point of contact for technical assistance and provides an excellent opportunity for those passionate about IT and customer service.

Position Overview/Responsibilities

• Serve as the first point of contact for technical assistance over phone or email
• Identify, troubleshoot, and guide customers through corrective steps remotely
• Record all requests and incidents in the ticketing system, providing detailed and accurate documentation
• Follow up with customers in a timely fashion, ensuring excellent customer service
• Help maintain our client's technical knowledge base by updating and creating new documents as needed

Required Skills

• High school diploma, GED, or equivalent
• 1-2 years of help desk experience in a contact center
• Ticketing System experience
• Excellent problem-solving skills and attention to detail
• Ability to communicate effectively across the spectrum (from non-tech savvy end users to highly technical engineers)

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture