Service Desk L1
Unisys · Pennsylvania, United States · 1 wk ago
RemoteRemoteInformation TechnologyFull-time
What Success Looks Like
In this role, success is demonstrated by:
- Answering moderately complex questions
- Following guidelines and using judgment based on experience with related incidents and service requests
- Handling support of hardware, software, client and COTS applications, as well as network and user administration
- Escalating complex problems to other resolver teams or vendors
- Utilizing problem-solving and analytical skills to effectively resolve challenging incidents
- Supporting L1 agents in ongoing day-to-day questions related to client incidents, requests, and queries
Requirements
- A High School Diploma or GED is required
- May require technical certification or an Associate Degree
- Generally, 1-2 years' experience in the area of responsibility
Qualifications
- Eligible for any required authorizations from the U.S. Government due to potential access to export-controlled commodities and technology
- Unisys is an equal opportunity employer
Pay
N/A
Schedule
N/A
Benefits
N/A
Application Instructions
N/A