Level 1 Service Desk

What We Will Accomplish Together

• Responding to incidents (issues impacting IT services) and problems (one or more related incidents impacting IT services), all while providing excellent customer service.
• Providing accurate and timely logging of incidents and problems.
• Escalating to Level II Service Desk after thorough troubleshooting, information gathering, and effective use of the knowledge base.
• Working with Level II Service Desk to stay up to date on all hardware and software components and specifications across brands.
• Creating and update knowledge articles.
• Fulfilling hardware requests via device configuration and coordination with our Tech Depot.
• Retrieving requested surveillance videos and deliver to Risk department, as per defined procedure.

What You Have

• A Bachelor's degree, which is a plus, along with 1-3 years' experience in IT or a related field.
• Great customer service, verbal and written communication skills.
• ITIL and/or HDI experience and certifications, which are a plus.
• The ability to type 40 words per minute.
• The ability to lift, carry, and place various equipment up to 50 pounds.
• An excellent sense of humor to bring to the table – we like to have FUN!

Why Work For Flynn?

• Medical/Dental/Vision coverage.
• Retail and Savings Plan.
• Retirement and Savings Plan.
• Short- and Long-Term Disability coverage.
• Basic Life Insurance.
• Voluntary Life Insurance.
• Tuition Reimbursement.
• Paid Time Off.
• Flexible/Hybrid Work Schedules (In Office Monday - Thursday, Work from Home Friday).
• Company Outings.
• Dining Discounts.
• On-Site Fitness Center, Daycare, and Café!
• A FUN Work Environment!

About the Role

This role supports customers with IT-related problems, functioning as the first point of contact between users and the company.

Responsibilities

• Resolve issues and address complaints for end users as quickly and efficiently as possible.

Requirements

Available Shifts: Saturday - Wednesday, 9am-6pm

Qualifications

• A Bachelor's degree, which is a plus, along with 1-3 years' experience in IT or a related field.
• Great customer service, verbal and written communication skills.
• ITIL and/or HDI experience and certifications, which are a plus.
• The ability to type 40 words per minute.
• The ability to lift, carry, and place various equipment up to 50 pounds.

Skills

• Excellent customer service.
• Verbal and written communication skills.
• ITIL and/or HDI experience and certifications.
• The ability to type 40 words per minute.
• The ability to lift, carry, and place various equipment up to 50 pounds.

Benefits

• Medical/Dental/Vision coverage.
• Retail and Savings Plan.
• Retirement and Savings Plan.
• Short- and Long-Term Disability coverage.
• Basic Life Insurance.
• Voluntary Life Insurance.
• Tuition Reimbursement.
• Paid Time Off.
• Flexible/Hybrid Work Schedules (In Office Monday - Thursday, Work from Home Friday).
• Company Outings.
• Dining Discounts.
• On-Site Fitness Center, Daycare, and Café!
• A FUN Work Environment!

Schedule

In Office Monday - Thursday, Work from Home Friday

Pay

N/A