Service Dept. Customer Service
Generator Supercenter · Fort Worth, TX · 2 mo ago
On-siteCustomer Service$15/hrFull-time
Benefits
- A positive and collaborative work environment
- Voluntary Life Insurance
- Short and Long Term Disability
- Medical, Dental and Vision
- 401K Matching (after 6 months of employment)
Essential Duties and Responsibilities
- Answer and assist incoming customer calls, scheduling job tickets and processing payments in a professional and friendly manner
- Maintain customer accounts, make collection calls, assist in service billing, process payments and update customer records
- Affiliate with administrative tasks such as data entry, filing, and document preparation
- Provide minor technical support for customers w/generators & monitor service and system set-ups
- Provide general support to customers, co-workers and management
Qualifications
- Proven experience as a Customer Service Rep, Receptionist, or Administrative assistant (2+ yrs min)
- Familiarity with phone etiquette and customer service principles
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent communication skills, both verbal and written
- Proficient in typing and computer skills, including knowledge of Microsoft Word & Excel, & Google sheets
- Able to maintain confidentiality and handle sensitive information with discretion
- Must be dependable & punctual