Customer Service Department Manager

Position Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Minimum Requirements

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About the Role

Customer Service Department Manager at Uline, a family-owned company with over 9,800 employees across 14 locations, who is responsible for training team leads, managing daily activities, evaluating procedures, reviewing performance, and resolving escalated customer issues. The ideal candidate should have a bachelor’s degree and 3+ years of customer service management experience, along with the ability to coach and develop a high-performing team.

Location

Kenosha, Wisconsin

Pay

$85,000 to $100,000 per year

Schedule

Not specified