TELLER/CASHIER - CUSTOMER SERVICE DEPARTMENT

About the role

Responsible work in organizing, directing, supervising, and controlling dining site operations, to include activities and maintenance programming of dining facilities, grounds, and buildings within a designated area of responsibility in Pasco County. Social service and supervisory work in the provision of elderly services and nutrition to persons over 60 or disabled.

Responsibilities

• Routinely performs field site inspections and makes decisions to ensure that dining site operations and programming meet department standards, Federal, State and local requirements; as well as ensuring policies and procedures are being followed.
• Develops specifications and coordinates with site staff to ensure activities, nutrition education, and guest speakers are scheduled in the dining sites.
• Maintains files, completes reports, and keeps daily records pertaining to operational activities.
• Interviews, selects, trains, evaluates, and supervises delivery staff and site staff; as well as recruits and supervises volunteers.
• Makes recommendations for merit and disciplinary action.
• Develops and monitors home delivery routes as needed.
• Works with community organizations and the general public to organize, support, and publicize activities and special events.
• Oversees the work of subordinates to ensure compliance with grants and that targeting goals are met.
• Conducts client interviews, assesses, prioritizes, and enrolls the eligible participant in either Congregate or Home-Delivered Meal Program.
• Responsible for the reporting of suspected elder abuse to the State.
• Counsels and assists participants in accessing age-related services.
• Maintains client files and is responsible for the data entry of the State’s CIRTS and Helpworks data base system.
• Handles reservations and addresses public concerns via oral and written communications with the public, County staff, and administration.
• Conducts surveys to gauge participant satisfaction and measures perception of services.
• Provides input for budget preparation and implementation, coordinates revenue generation and monitoring of program income from participant donations.
• Affords assistance in planning and implementing grant; as well as administers contracts.

  Requirements

  • Graduation from an accredited four-year college or university with a Bachelor’s Degree in one of the social sciences or related field.
  • One year of experience in social services, public relations, or other public service function, preferably dealing with the elderly.
  • A comparable amount of directly related experience may be substituted for the minimum educational requirements.
  • Valid Florida driver’s license.
  • Certification in CPR and First-Aid required or must be obtained within six months from date of hire.

  Skills and Abilities

  • Knowledge of social services available to older persons.
  • Knowledge of routine and complex operational issues concerning a dining site, including both maintenance and recreation programming.
  • Ability to relate to the public with particular emphasis upon the elderly.
  • Ability to read and comprehend manuals, reports, and memoranda in the performance of duties.
  • Ability to make decisions and exercise logical judgment and discretion when dealing with problematic situations.
  • Ability to establish and maintain positive and productive working relationships with staff, peers, supervisors, community organizations, and the general public.
  • Ability to assist, schedule, and supervise the work of subordinates and outside entities when performing required tasks.
  • Knowledge of multiple computer programs.
  • Ability to maintain records and prepare clear and concise reports, both verbally and in writing.

  Qualifications

  • None1-1112-2324-3536-4748-5960-7172 or more

  Benefits

  • Florida Retirement System (FRS) retirement plan
  • PTO (Paid Time Off)
  • Paid holidays
  • Group insurance
  • Tuition reimbursement
  • Deferred compensation
  • Medical leave pool
  • Annual medical leave buy-back
  • Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.

  Pay

  Details about pay are not specified in the job posting.

  Schedule

  Details about the schedule are not specified in the job posting.