Service Delivery Technician - Performance Hub (Data)

About the role

Performance Hub is currently seeking a Service Delivery Technician to join our Performance Hub practice.

Responsibilities

• Conduct complex analyses and produce high-quality outputs that adhere to regulatory requirements / organizational standards
• Achieve established production and quality assurance (QA) metrics for complex tasks, continuously monitoring / reporting on productivity and quality performance to identify areas for improvement
• Review analysts' work to ensure accuracy, compliance, alignment with standards, while providing constructive feedback and coaching to foster professional development
• Approve client-ready deliverables by certifying accuracy, comprehensiveness, quality, and coordinate with engagement leaders to ensure alignment with client expectations before delivery
• Foster strong relationships with key stakeholders, Pod Lead, team members by serving as a point of contact, addressing inquiries, facilitating communication, and proposing tailored solutions to enhance client satisfaction / retention
• Handle and safeguard confidential documents including cost management workbooks, client presentations, reports, and analysis (adhering to company policies on confidentiality, data security, and accurate documentation)

Requirements

• Bachelor's degree from an accredited college or university
• Experience with analyzing structured data and/or computer programming skills (SQL / Python is preferred)
• Proficiency with Microsoft Office Suite, AI tools, and enterprise collaboration tools
• Demonstrated success in expanding networks and identifying strategic opportunities within large organizations
• Proven ability to communicate effectively, both verbally and written communications, with strong narrative / presentation skills
• Strong collaboration and adaptability skills, with an appreciation for innovative problem-solving

Qualifications

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; Performance Hub will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).