Service Delivery Lead – FIS Partnership

Program Management

The Service Delivery Lead role is responsible for program management of the product roadmap and transformation plan with FIS. They align client and business needs, market and competitive insights, with digital and client experience capabilities to address. They manage overall status, risk/issues, dependencies within T. Rowe Price (TRP) and jointly with FIS program managers.

• Builds consultative partnerships with business lead partners and FIS to identify opportunities to improve delivery and quality of product capabilities.
• Leads and facilitates change through others.
• Leads and facilitates governance forums both within TRP and jointly with FIS.
• Aligns delivery plans to contractual requirements, manages change controls, approves payments aligned to budget and oversees SLAs and other performance metrics.

Program Governance

The Service Delivery Lead supports the development of annual product roadmap and ongoing transformation strategy. They engage with RPS Client Services in support of go-to-market messaging for new product and experience release and readiness plans.

Qualifications

• Bachelor's degree or the equivalent combination of education and relevant experience AND 8+ years of total relevant work experience.
• Preferred knowledge/experience of either: Operations, Product/Tech development, RPS business, Vendor Management, or Business Management.
• Desire to drive strategy, results and accountability across internal and external stakeholders.
• Experience managing large scale programs and navigating/influence broadly.
• FINRA Requirements: FINRA licenses are not required and will not be supported for this role.

Pay & Schedule

Base Salary Ranges:

• Maryland, Colorado, Washington and remote workers: $133,000.00 - $227,000.00
• New York, California: $146,000.00 - $250,000.00
• Washington, D.C.: $166,000.00 - $284,000.00

Work Flexibility: This role is eligible for hybrid work, with up to one day per week from home.

Benefits

We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you. Featured Employee Benefits To Enrich Your Life include competitive compensation, annual bonus eligibility, a generous retirement plan, hybrid work schedule, health and wellness benefits, paid time off, and family care resources.