Operations and Service Delivery Lead

About the role

The Service Delivery Lead position is based out of Bay Area (Campbell, CA) and reports to the Operations Head. The role is accountable for all customer projects for ASE’s DER Gateways, DER Aggregator, and DER Control products.

Responsibilities

• Service delivery and operations support with an ownership of KPI of Customer Satisfaction
• Overseeing, coordinating, and assisting in product upgrades
• Support ticket handling and ensuring adherence to SLAs
• Status reporting and metrics
• Managing client escalations and responses
• Handling on-call support
• Reviewing and advising on infrastructure needs for projects

Requirements

• Between 6-8 years of experience in a similar role with 2+ years in Utilities or Renewables industry
• Basic SQL user knowledge
• Unix/Linux user level knowledge
• User level knowledge of administering IT systems
• Exposure to Cloud Infrastructure management on Azure and AWS
• Customer relationship management skills
• Good problem-solving skills
• Strong written, oral English communication and presentation skills
• Bachelor's Degree in Electrical Engineering

Qualifications

The ideal candidate should possess:

• Experience in utilities or renewables industry
• SQL user knowledge
• Unix/Linux user level knowledge
• IT system administration skills
• Cloud infrastructure management experience on Azure and AWS
• Customer relationship management skills
• Problem-solving skills
• Effective written and oral communication skills
• A degree in Electrical Engineering

Skills

• SQL
• Unix/Linux
• IT System Administration
• Cloud Infrastructure Management (Azure, AWS)

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Dental insurance

Pay

$90,000.00 - $110,000.00 per year

Schedule

N/A

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Dental insurance

Let’s Start Something Big Together

We invite you to join a passionate, collaborative, and highly innovative team of experienced professionals. We believe in bringing motivated, forward-thinking individuals together to create a focused and synergistic team. In addition to contributing to driving the company’s successful market momentum, we strive to deliver high-quality products and services that solve real customer problems.