Operations and Service Lead
About the role
You lead service… and standards… You coach in the moment. You solve problems before they spread. You elevate the performance of every position in the building; hosts, servers, bartenders, expos by being present, aware, and engaged. You direct and elevate the team's performance with focus on the ultimate goal of creating indelible and connected guest experiences.
Responsibilities
- Lead front-of-house service each shift to ensure smooth, high-quality, and genuinely hospitable execution
- Maintain uncompromising standards for hospitality, cleanliness, accuracy, and professionalism
- Communicate clearly and constantly with kitchen and bar to keep service aligned and proactive
- Step in immediately to resolve guest concerns with sound judgment and confidence
- Coach servers, bartenders, hosts, and support staff in real time to elevate performance
- Reinforce service procedures, menu mastery, and BRF guest engagement standards
- Actively teach through presence … every shift is a training shift for the team!!!
- Model calm, confident, connected leadership under pressure
- Deploy the team based on volume, pacing, and guest needs
- Maintain a schedule of five shifts per week
- Regularly execute opening and closing leadership shifts
Requirements
- A natural 360 degree host who thrives in a high-energy dining room
- A teacher at heart… you take pride in developing others… for real!
- Calm under pressure, sharp in decision-making, and always present
- Obsessed with the details that create great guest experiences
- Energized by accountability, structure, and high standards
- Hungry to grow, stretch, and take on more responsibility over time
Qualifications
- A minimum of 2 years of leadership/supervisory duty in a full service restaurant setting
- A minimum of 2 years of server, bartender, service captain experience in a full service dining and/or casual upscale restaurant setting
- Working knowledge of POS/Toast, Scheduling Software, Excel (spreadsheets), Google Suite and electronic order entry
- ServSafe & TIPS Certified (we will train you!)
- Ability to handle the physical requirements of a restaurant leadership position which includes bending, reaching, standing for long periods of time and carrying and lifting heavy and really hot stuff!
- Must be available to work nights, weekends and holidays
Skills
- A magnetic HOSPITALITARIAN approach to guests and staff alike – capable of delivering the extraordinary
- Ensure that all food and products are consistently prepared and served according to the Company’s standards
- Extensive Wine, Beer, Spirits, Cocktail KNOWLEDGE and the skills to TEACH
- Extensive Food KNOWLEDGE – service, preparation, regional and international cuisines, food and beverage pairing
Benefits
- Sick Pay
- 2 Weeks Vacation
- Medical, Dental & Vision Insurance
- Life and AD&D Insurance
- Company-Sponsored 401k
- Long-Term Disability Insurance
- Employee Assistance Program
- Big Red F Dining Discount
- Annual Education & R&D Budget
Pay
$90,000+
Schedule
Full-time leadership position (40 hours/week)
Company Overview
Jax brings the coast to the coast-less. Inspired by the timeless fish houses of the East, West, and Gulf shorelines, we create incredible memories and share exceptional food and drink with our communities. We are a neighborhood seafood bar with a pulse… oysters cracking, drinks shaking, the line humming, and a dining room full of life. It’s a place where hospitality is felt, not scripted… If you wanna be part of something ALIVE … this is it.
What You Can Expect and Plan For
- Full-time leadership position (40 hours/week)
- Integral member of the leadership team
- Estimated total compensation: $90,000+
- Benefits Include:
- Sick Pay
- 2 Weeks Vacation
- Medical, Dental & Vision Insurance
- Life and AD&D Insurance
- Company-Sponsored 401k
- Long-Term Disability Insurance
- Employee Assistance Program
- Big Red F Dining Discount
- Annual Education & R&D Budget
The Path Forward
This role is intentionally designed as a gateway into senior leadership within Big Red F. You will not be waiting on opportunity here, you will be building it shift by shift.
You will learn how to / be supported to:
- Lead teams in real time under pressure
- Drive guest experience at a high level
- Coach, develop, and hold others accountable
- Operate with awareness of both people and performance
Those who excel in this role don’t stay in it long. They move… WHY? BECAUSE This is not just a job… This is a launchpad! Into GM roles. Into broader leadership across the company. This is our plan… NOW… MAKE IT YOURS!
What We Expect
- A magnetic HOSPITALITARIAN approach to guests and staff alike – capable of delivering the extraordinary
- Ensure that all food and products are consistently prepared and served according to the Company’s standards
- Extensive Wine, Beer, Spirits, Cocktail KNOWLEDGE and the skills to TEACH
- Extensive Food KNOWLEDGE – service, preparation, regional and international cuisines, food and beverage pairing
- Achieve Company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
Who We Are
We are a collective of locally owned and fiercely independent restaurants and bars rooted in Boulder, Colorado. Big Red F is in the business of PEOPLE. The people we work with and the people we welcome into our restaurants everyday – be it our guests, delivery drivers or visitors that walk through our front or back doors. Our continued success and longevity is due to the many unique, funky, authentic, righteous, passionate, amazing, hummmm-ble, honest, hard-working and dedicated PEOPLE who have worked within our walls and under our roofs since 1994.
Promises We Make
- Great food and drinks
- Truly memorable, intelligent, gracious, well dressed hospitality
- Phenomenal, one of a kind, storied, respected and welcoming restaurant homes for our PEOPLE
- Clean and spotless, well run and proud kitchens
- Charming and inviting, appropriately lit, well tuned and enjoyable dining rooms