Delivery Operations Lead

About Farmstead

Our mission at Farmstead is to make fresh, high-quality food accessible to everyone. We're a new delivery-only grocer that's re-inventing grocery from the ground up. We focus on mid-market customers (think Safeway, Kroger, etc) and bring them a best-in-class grocery product experience right to their doorsteps, even in areas traditionally underserved by supermarket chains.

About You

The Delivery Operations Lead contributes to the daily operation of the delivery team while providing support to the rest of the business when needed. You will supervise the delivery driver staff ensuring groceries are delivered to doorsteps perfectly and efficiently with an exceptional customer experience. This is a high visibility position and will directly impact Farmstead’s growth!

• 1+ years management experience
• Strong attention to detail
• Self-starter
• Excellent verbal and written communication
• Familiarity with Slack and G suite
• Fluent Spanish speaker (a plus)
• Delivery driver experience (a plus)

Responsibilities

• Learn and retain all of the information regarding delivery processes
• Respond to all driver communications in a timely manner
• Effectively partner with operations leads and customer happiness reps
• Facilitates the driver’s use of Farmstead’s driver portal
• Onboarding of new drivers
• Training and coaching drivers
• Adhere to all company policies and procedures
• Opening/Closing Supervisor Duties
• Collaborate with team members to ensure smooth delivery operations
• Maintain professionalism in appearance, attitude and verbal communication
• Manage and provide feedback to a team of drivers on a daily basis
• Resolve issues on delivery routes
• Oversee the automated shift schedule and routing service
• Track, analyze and meet KPIs
• Share feedback with the Delivery Coordinator

Benefits and Perks

• Medical, Dental, Vision benefits (company pays 85%)
• PTO/Sick Days
• Holiday Pay
• Commuter Benefits
• Grocery Credit ($100 monthly)
• Access to excess produce and grocery items

Pay

$20 - $23 per hour DOE