Delivery Operations Lead - Healthcare

About the role

Create + manage the operating system of the engagement
Set and iterate on the weekly rhythm — standups, workstream syncs, SteerCo prep, retros — and rebuild the rituals as the team scales from five to twenty-plus.
Codify learnings into the Percepta Mission Operating Manual — the templates, cadences, and playbooks used across teams.
Build consensus and drive action across engineering, product, research, and embedded customer staff.
Own the operational KPIs end-to-end: what we measure, how we measure it, the target, where we are against it, what we do when we miss.
Run the weekly ops review so "are we actually on track" has a clear, defensible answer every week.
Own the staffing asks (role, level, gap, ramp plan) and run onboarding so new team members are productive in week two, not week six.
Partner with the Engagement Lead on team composition decisions and own the execution of whatever we decide.
Drive rollout and adoption in the field
Develop and execute the adoption strategy across the org: comms, training, shadowing, office hours, floor walks.
Track adoption and feedback rigorously and partner with Product Managers to iterate both the rollout strategy and the product itself.
Triage blockers daily. The ones you can clear, you clear. The ones you can't, you escalate with a specific ask and a recommended path.

Responsibilities

• Create and own the engagement's single source of truth: the tracker, the decision log, the rituals, the onboarding docs, the support channels.
• Set and iterate on the weekly rhythm — standups, workstream syncs, SteerCo prep, retros — and rebuild the rituals as the team scales from five to twenty-plus.
• Codify learnings into the Percepta Mission Operating Manual — the templates, cadences, and playbooks used across teams.
• Build consensus and drive action across engineering, product, research, and embedded customer staff.
• Own the operational KPIs end-to-end: what we measure, how we measure it, the target, where we are against it, what we do when we miss.
• Run the weekly ops review so "are we actually on track" has a clear, defensible answer every week.
• Own the staffing asks (role, level, gap, ramp plan) and run onboarding so new team members are productive in week two, not week six.
• Partner with the Engagement Lead on team composition decisions and own the execution of whatever we decide.
• Drive rollout and adoption in the field
• Develop and execute the adoption strategy across the org: comms, training, shadowing, office hours, floor walks.
• Track adoption and feedback rigorously and partner with Product Managers to iterate both the rollout strategy and the product itself.
• Triage blockers daily. The ones you can clear, you clear. The ones you can't, you escalate with a specific ask and a recommended path.

Requirements

Have 5–10+ years operating inside or alongside healthcare delivery systems — a health system ops seat, a healthcare software company's delivery or implementation org, a healthcare-focused consulting practice, a payer ops role, or an embedded product/engineering team shipping to providers.

Qualifications

• Experience running operations inside a large health system (1,000+ bed equivalent) or a scaled healthcare software company's delivery org.
• Familiarity with healthcare data and integration norms — Redox, HL7/FHIR basics, EHR workflow handoffs, HIPAA-aware communication practice.
• Experience with workforce management tooling (UKG, Kronos, Workday) or healthcare scheduling workflows.
• A track record of building playbooks, templates, or operating systems that other teams adopted.

Skills

Have run a program with real P&L or budget accountability, for example: 15+ people, $5M+, measured against operational metrics you defended every week.

Benefits

Our values include Dream bigger, Heart in the game, Win for the customer, Make the call, and Intensity with kindness.

Pay

N/A

Schedule

N/A