Service Delivery Consultant (Global Human Resources) - GHR Finance

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our inclusive workplace supports teammates’ physical, emotional, and financial wellness through affordable, competitive, and flexible benefits. We value diverse backgrounds and career paths—including military service, community college education, and varied work and life experiences—as they foster resilience, leadership, and innovation.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development, with clear in-office expectations and flexibility based on role-specific responsibilities and business needs.

About the role

This role supports the delivery and execution of Global Human Resources (GHR) products and programs, including Payroll, Benefits, Compensation, Learning and Development (LD), Retirement, Shared Services, or Staffing. Key responsibilities include operational process execution, quality assurance, and ensuring proper controls. The Service Delivery Consultant in Global Compensation Delivery focuses on processes supporting the Bank’s Compensation practices and application support for systems used by managers and HR users.

Responsibilities

• Lead accounting governance for all GHR-related events (payroll, compensation, benefits, payroll taxes, etc.) across U.S. and international operations, ensuring accurate booking, reporting, analysis, stakeholder support, and effective execution of financial controls.
• Establish and maintain a robust accounting framework compliant with U.S. and local GAAP requirements, including reviewing, analyzing, and validating financial data for accuracy, completeness, and adherence to enterprise standards.
• Perform reconciliations, variance analysis, and financial reviews to identify discrepancies, investigate month-over-month and quarter-over-quarter changes, detect material deviations, and execute corrective journal entries when required.
• Drive a strong risk and control environment through proactive quality assurance, critical review of work papers, coordination of month-end and quarter-end control activities, attestations, issue management, and continuous risk identification and mitigation.
• Leverage financial and system knowledge to enhance processes and controls, including understanding HR-related financial statements, analyzing end-to-end data flows, and identifying opportunities to improve, simplify, and strengthen reporting and operational processes.
• Support the evaluation of existing processes, technologies, and routines to drive process improvements.
• Support the implementation of controls to mitigate and manage compliance and operational risk.
• Support a variety of routine to complex operational and strategic activities to ensure programs are executed accurately and effectively.
• Partner with Human Resources (HR) program functions to ensure processes meet design requirements.
• Support initiatives and routines by identifying solutions that meet business needs and priorities.

Requirements

• Experience in accounting and financial roles.
• Demonstrated analytical and research skills—ability to communicate and analyze multi-dimensional data, draw conclusions, and evaluate business gaps and requirements.
• Strong communication skills, both oral (e.g., telephone, telepresence meetings) and written (e.g., email, presentations).
• Highly organized with strong attention to detail and a high level of accuracy.
• Ability to act with a sense of urgency, work well under pressure, be responsive, and drive issues through completion.
• Team player who thinks and acts cross-functionally.
• Proactive and focused on continuous improvement; self-starter with a desire to learn.
• Proficient with Microsoft products (Outlook, Excel, PowerPoint, Word).

Qualifications

• Oracle & SAP experience.
• Strong knowledge of Excel & PowerPoint, including VLOOKUP, PIVOTS, and Excel functions; Alteryx experience preferred.
• Spanish and/or Portuguese fluency.
• Experience and knowledge with Payroll processing, including Workday.
• Experience with global payroll and nuances of international assignments.
• Project experience, including defining business requirements, conducting user acceptance testing, and detailed validation.

Skills

• Analytical Thinking
• Critical Thinking
• Decision Making
• Payroll Management
• Process Management
• Business Operations Management
• Influence
• Problem Solving
• Quality Assurance
• Strategic Thinking
• Business Process Analysis
• Data Governance
• Executive Presence
• External Resource Management
• Policies, Procedures, and Guidelines Management

Schedule

1st shift (United States of America), 40 hours per week.