Service Delivery Consult (GHR) - Global Mobility Advisory

Responsibilities

• Provide consultative end-to-end relocation and assignment services for international transfers and assignments into the Americas region, including the immigration and tax related implications of mobility.
• Provide consultative end-to-end support for US domestic relocations, including facilitating of the bank’s Home Sale Assistance program.
• Manage relationships with other stakeholders within the business (payroll, Corporate tax, Benefits, TA and HR) to provide a seamless global service.
• Provide program recommendations and guidance to LOB partners based on facts and business circumstances to enable decision making within the business, including explaining the tax logic captured in cost estimate calculations.
• Advises LOBs on assignment/transfer structure (e.g., social tax set-up, timing of transfer, tax residency status and impact of inter-company re-charges).
• Presents assignment / transfer terms, conditions and processes, including explanation and proactive management of the impact of legislative changes on the mobile population.
• Acts as primary point of contact for employee and HR partners in designated business units during all the phases of the assignment life cycle.
• Supports ad hoc Global Mobility project work with a focus on driving operational excellence.
• Ensures that Global Mobility programs are compliant with relevant legislative requirements.
• Partners with Global Mobility advisors across regions to ensure seamless and consistent advice.

Qualifications

• 5+ years experience in Global Mobility, ideally with expertise in US immigration, tax and/or home sale programs.
• Excellent communication skills both verbal and written; ability to articulate complex concepts to a non-specialist audience.
• Acts with a sense of urgency and drives issues through completion with a positive attitude.
• Attention to detail with strong analytical capabilities.
• A team player who thinks and acts cross-functions.
• A problem solver with a “can do” attitude, consultative approach and client service mentality.
• Highly organized and numerate and is comfortable with high-volume/ fast-paced transactions.
• Proactive and focused on continuous improvement.
• Strong project management skills, with acute attention to details and the ability to prioritize work and meet deadlines.