Service Delivery Associate Project Manager

BASIC FUNCTION

The Service Associate Delivery Project Manager will act as the Single Point of Contact for the customer regarding all facets of the service delivery and order fulfillment phase, and, at times, may be involved in some pre-order planning. The PM will be responsible to facilitate and manage the overall order fulfillment process; from service installation to billing activation to ensure an efficient, effective service delivery experience for the customer. The SDPM is capable of handling multiple, concurrent, complex service orders, and coordinated customer infrastructure deployments.

Duties And Responsibilities

• Customer-Centric Approach to Order Fulfillment
• Communication and Presentation Skills
• Organization Skills
• Project Management
• Collaboration skills
• Technical Skills
• Ability to analyze obstacles to customer requirements and propose/consider/persuade alternate solutions or methods of implementation.
• Validate service order information to ensure accuracy and continuity with product model.
• Ensures applicable revisions are within scope of project and do not impact customer commitment.
• Ability to comprehend customer requirements and propose solutions based on product model and supported technologies.
• Participates in special projects and performs other duties as assigned.
• Interpersonal Skills
• Ability to build and maintain solid working relationships with stakeholders
• Strong persuasive and communication skills
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully.
• Demonstrate high level of commitment to customers' success
• Respond to changes in customer expectations; monitors and uses customer feedback
• Able to deal with a wide range of concurrent issues while remaining focused on delivery
• Able to adapt behavior to fit into the culture of a particular organization
• Strong minded, will strive to achieve goals in a professional manner

Qualifications

• Minimum of 1 year of project management experience
• Extensive knowledge of telecommunication services and order management
• Relevant experience