Project Manager, Service Delivery

About the role

Our client is seeking a Service Delivery Project Manager to support a Commercial Engineering PMO within a large Broadband company. This role is responsible for managing customer orders from post-sale through installation, ensuring orders progress efficiently between departments throughout the organization while removing roadblocks and driving timely delivery. This is an internally focused project management role. This position serves as the central coordinator for engineering and operations, partnering closely with internal cross-functional teams to ensure successful order fulfillment.

Responsibilities

• Manage commercial broadband customer orders from post-sale through installation.
• Cook up the end-to-end order lifecycle, ensuring milestones are achieved on schedule.
• Track and manage orders proactively identifying risks, delays, and dependencies.
• Partner with project sponsors and key stakeholders to prioritize work and resolve order-related issues.
• Cook up activities cross functionally with departments such as Engineering, Procurement, Supply Chain, Commercial Sales, and Field Operations.
• Facilitate communication between cross-functional teams to remove blockers and accelerate installations.
• Create, track, monitor and report project timelines, order status, and operational metrics.
• Escalate issues appropriately and drive timely resolution.
• Develop and maintain accurate project documentation and reporting.
• Ensure internal stakeholders remain informed of project progress and installation readiness.
• Support continuous process improvements to increase efficiency and reduce installation delays.

Requirements

• 5+ years of experience in Service Delivery, Project Management, Order Management, or Implementation within the telecommunications, broadband, or cable industry.
• Experience managing customer orders from post-sale through implementation or installation.
• Strong understanding of broadband service delivery and installation processes, along with broadband network infrastructure.
• Proven ability to coordinate multiple projects and priorities simultaneously.
• Experience working with cross-functional teams including Engineering, Sales, Supply Chain, Procurement, and Field Operations.
• Excellent organizational, communication, and problem-solving skills.
• Ability to proactively identify issues and drive resolution.
• Comfortable working in a fast-paced, highly collaborative environment.
• Experience supporting commercial broadband or enterprise telecommunications services.
• Proven experience with Jira, Smartsheet, MS Project, PowerPoint, SharePoint, and Excel.
• Experience with project management and order management systems.

Qualifications

• Bachelor’s degree is required.
• Project Management certification (PMP, PMI) or course work training is desired.

Skills

• Service Delivery
• Project Management
• Order Management
• Implementation
• Customer Orders
• Commercial Engineering PMO
• Broadband Service Delivery
• Broadband Network Infrastructure
• Project Coordination
• Communication
• Problem Solving
• Fast-Paced Environment
• Cross Functional Teams
• Engineering
• Sales
• Supply Chain
• Procurement
• Field Operations
• Customer Orders Post-Sale
• Installation
• Risk Identification
• Dependency Management
• Stakeholder Collaboration
• Issue Resolution
• Project Documentation
• Internal Stakeholder Communication
• Process Improvement
• Efficiency Increase
• Installation Delays Reduction

Benefits

Our team is unique — we are passionate about what we do. At Sand Cherry, our Consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our Consultants and empowering our people will also deliver the best results and value for our clients.