Project Manager, Service Delivery

About the role

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. The Project Manager, Service Delivery, leads technology deployment projects from planning through closeout, ensuring delivery across schedule, scope, budget, customer communication, risk management, financial accuracy, and multi-site execution.

Responsibilities

• Apply independent judgment and demonstrate strong analytical decision-making.
• Collaborate within a team of Project Managers and Project Coordinators; future assignments may involve smaller teams or independent ownership of one or more projects.
• Create effective weekly schedules for multiple sites that support goals and delivery timelines.
• Examine each project end to end to understand inputs, deliverables, dependencies, and required tasks; then create Project Manager and Project Coordinator workflows that minimize duplication and are effective, efficient, and repeatable.
• Own project financial management by creating accurate financial forecasts and ensuring project costs and revenue are tracked and processed accurately.
• Manage risks, issues, and RAID log items by identifying risks early, taking action to prevent them from becoming issues, driving quick resolution, investigating root causes, and preventing recurrence.
• Create and measure Key Performance Indicators (KPIs) against baseline measurements developed as part of each project effort.
• Interface directly with customers through email, on-camera video conferences, team channels, and chats while maintaining high customer satisfaction across all touchpoints.
• Manage project scope by working with customers, solutioning and creating change requests.
• Resolve tasks within appropriate time constraints through proper task management.
• Create and provide weekly status reporting when requested.
• Support project and team as required, including occasional Project Coordinator tasks and backup coverage of team members.

Education/Certification

• Bachelor’s degree required; MBA preferred.
• PMP, ITIL or equivalent Certification preferred.

Required Technical

• Ability to make occasional phone calls to customers.
• Effective remote office setup with dual screens and reliable internet.

Required Experience

• 5+ years of project management experience within a technology or operations environment.
• Leadership skills: must have experience leading multiple small to mid-sized projects and teams.
• Project experience involving multi-store or site deployments.
• Ability to take ambiguous requirements, conduct investigation, and develop strategy.
• Problem solving skills: must be able to identify risks and develop actionable mitigation plans.
• Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations.
• Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas.
• Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand.

Critical Software Skills

• Experience using a major Project Management Software to perform billing or invoicing.
• Strong MS Office skills including Excel, Word, Teams, Outlook, and PowerPoint.
• Strong Smartsheet skills including creating row reports, dynamic reports, formulas, linking sheets, and creating dashboards.

Pay

Qualified candidates can expect a salary range of $90,000–$110,000.

Benefits

• Medical, dental and vision coverage.
• Life insurance and disability insurance.
• Voluntary accident, hospitalization and critical illness insurance options.
• 401(k) plan with matching provision.