Service Delivery Analyst

Job Responsibilities

• Cook up all phases of client-facing product or service projects from initiation through installation and completion.
• Manage implementations involving capital equipment, enterprise software, system integration, or consulting engagements.
• Oversee project schedules, budgets, resources, and deliverables to ensure goals are achieved.
• Partner with cross-functional teams, including Sales, Systems Engineering, Product Development, and other stakeholders.
• Support delivery of new or enhanced products and services with a focus on improving customer satisfaction through technology.
• Identify risks, resolve issues, and manage competing priorities throughout the project lifecycle.
• Communicate project status, challenges, and sensitive information clearly to stakeholders.
• Might work on-site at client locations as needed.

Preferred Qualifications

• 3-5 years of strong project management experience in client-facing implementation or delivery environments.
• In-depth knowledge and experience within project management or a related discipline.
• Solid technical background with the ability to manage complex technology-focused projects.
• Specialized functional expertise typically gained through formal education and relevant work experience.
• Experience working independently with minimal guidance and applying best practices to improve products or services.
• Awareness of business processes, cross-functional collaboration, and how own area integrates with related teams.
• Understanding of market trends, competitive landscape, and customer needs.

Pay

$100,000.00 - $130,000.00. Bonus Eligible.

Schedule

This role is hybrid, meaning you will be assigned to one of our Broadridge locations and given the flexibility to work remotely 2-3 days per week.