Service Deli Clerk

Job Summary

The NOTC Clerk is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to our customers. This position supports all daily operations within the Service Deli and Bakery departments, including preparing and packaging deli or bakery items, maintaining product quality and presentation, and ensuring all food safety and sanitation standards are met.

Job Responsibilities

• Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T)
• Handle customer concerns or complaints politely and professionally, and escalate to upper management when necessary
• Prepare deli items such as sandwiches, salads, and hot case offerings, following established recipes and portion guidelines
• Slice, weigh, package, and label deli meats, cheeses, and prepared foods according to customer specifications
• Stock, rotate, and merchandise service deli products in display cases to ensure freshness and appeal
• Maintain a clean, organized, and sanitary work area, including equipment, counters, and display cases
• Operate deli equipment such as slicers, ovens, fryers, and scales safely and appropriately
• Take and fulfill special orders for party trays and catering requests
• Aid in inventory control by accurately recording waste, transfers, and markdowns
• Assist with inventory control by accurately recording waste, transfers, and markdowns
• Assemble and decorate cakes, cupcakes, and other bakery items; along with custom order preparation by following design specifications
• Pack and label bakery items such as breads, cakes, pastries, and cookies following store quality standards
• Monitor inventory and communicate any stock shortages or waste to management
• Ensure decorated items meet quality and presentation standards
• Perform product rotation by checking expiration dates and placing older items in front
• Unload and break down pallets efficiently and safely
• Stock shelves accurately, ensuring products are neatly arranged and fully stocked
• Work collaboratively with team members to ensure smooth department operations and excellent customer experience
• Adhere to all store policies and local health regulations for safe food preparation, temperature control, and storage
• May be assigned to work in Grocery or Produce departments based on operational needs, which includes merchandising grocery items and providing support to either department as needed

Requirements / Qualifications

• Must be at least 18 years of age
• A high school diploma is preferred but not required
• A valid Food Handler / Health Card (for fresh departments)
• Ability to work in a fast-paced environment and handle multiple tasks
• Friendly, helpful attitude with a focus on customer satisfaction and service at all time
• Excellent communication skills (both oral and written) with the ability to communicate clearly and respectfully with customers and other teammates
• Basic math and reading skills for handling recipes, pricing, labels, equipment, and inventory
• Good problem-solving abilities and attention to detail
• Ability to stand for extended periods and lift moderate weights
• Ability to operate equipment safely and efficiently
• Basic knowledge of cake and cupcake decorating is a plus (training can be provided)
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Maintain a sense of integrity and adhere to all store policies and procedures, including safety standards and the collective bargaining agreement