Service Deli Clerk

Job Summary

The NOTC Clerk is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to our customers. This position is responsible for providing exceptional over-the-counter customer service while supporting all daily operations within the Service Deli and Bakery departments.

Responsibilities

• Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T)
• Handle customer concerns or complaints politely and professionally, and escalate to upper management when necessary
• Service Deli Responsibilities:
  • Prepare and package deli or bakery items
  • Maintain product quality and presentation
  • Ensure all food safety and sanitation standards are met
• Bakery Responsibilities:
  • Provide friendly and knowledgeable customer service at the bakery counter
  • Assemble and decorate cakes, cupcakes, and other bakery items
  • Maintain attractive, clean, and well-stocked bakery display cases to ensure products are presented in an appealing manner
• Work collaboratively with team members to ensure smooth department operations and excellent customer experience

Requirements / Qualifications

• Must be at least 18 years of age
• A high school diploma is preferred but not required
• A valid Food Handler / Health Card (for fresh departments)
• Ability to work in a fast-paced environment and handle multiple tasks
• Friendly, helpful attitude with a focus on customer satisfaction and service at all time
• Excellent communication skills (both oral and written) with the ability to communicate clearly and respectfully with customers and other teammates
• Basic math and reading skills for handling recipes, pricing, labels, equipment, and inventory
• Good problem-solving abilities and attention to detail
• Ability to stand for extended periods and lift moderate weights
• Ability to operate equipment safely and efficiently
• Basic knowledge of cake and cupcake decorating is a plus (training can be provided)
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Maintain a sense of integrity and adhere to all store policies and procedures, including safety standards and the collective bargaining agreement