Service Customer Coordinator

About the role

MERCEDES BENZ OF SCARBOROUGH, a fast-growing Fortune 500 company, is seeking a SERVICE COORDINATOR.

Responsibilities

• Provide world-class service in every interaction for optimal call center performance and customer satisfaction.
• Identify service opportunities for every customer to increase dealership profitability and service-drive traffic.
• Provide detailed information for each service appointment to the dealerships.
• Accurately advise customers on the importance of routine maintenance and any recalls.
• Quote pricing on factory recommended services to provide customers with estimated repair costs.
• Follow up on all inquiries, to keep customers and dealerships pleased.
• Handle “status" inquiries and notify service advisors, or other dealership personnel, regarding progress for customer vehicles.
• Log all calls using appropriate codes rendered through approved CRM/call-tracking system.
• Demonstrate a detailed understanding of products, services and pricing for all domestic, foreign and luxury brands within Group 1’s dealership network.

Qualifications

• High School diploma, college degree is a plus
• Two or more years of customer service
• Excellent communication skills, strong writing skills, Computer proficient in MS Office and other common desktop software applications
• Must perform effectively in a fast-paced, high-volume call center environment dealing with various degrees of customer stress.
• Negotiation skills and the ability to secure appointments.
• Strong work ethic and attention to details with customer appointments.
• Great social skills to resolve issues between customers and dealerships.
• General understanding of call center performance metrics with knowledge of ADP, Xtime, dealer-management systems and automotive retail operations is preferred.

Benefits

• Paid vacation
• Employee Stock Purchase
• 401k Plan with match
• employee purchase plan for new vehicles
• medical, dental, vision and onsite work out center

Compensation

$21.00 per hour

Schedule

Not specified

Pay

Not specified