Service Coordinator (Pacific Time Zone)

This is a Fully Remote Job About Our Client:Founded in 1956, the organization is a leading manufacturer of functional home and outdoor products, operating in more than 60 countries. Its Bath Remodel business unit has rapidly expanded to 13 locations nationwide within five years, combining premium materials, knowledgeable sales, and certified installers to deliver high customer satisfaction. About the Opportunity:The SERVICE COORDINATOR is responsible for managing daily service and installation operations for the National Service & Training team. This role ensures customer satisfaction by coordinating scheduling, resolving service and installation challenges, and maintaining strong communication with technicians and management. Responsibilities:Address customer complaints and service issues professionally and promptlyUnderstand all aspects of installation processesSchedule and coordinate service calls, including plumbing and minor repairsManage national schedules for Service TechniciansCreate work orders for required materials and tasksCommunicate effectively with Senior Services Manager, Senior Production Manager, and techniciansMaintain accurate data and notes in scheduling softwareUpload service tickets and photos into CRM (Salesforce)Coordinate subcontractors as neededHandle escalated customer calls and assist management with resolutionsPerform other assigned duties Requirements:Minimum 5 years of experience in HVAC, Plumbing, or Service DispatchingProficient in CRM software, specifically SalesforceEffective communication skills with employees and customers at all levelsDependable with strong follow-up and responsivenessAbility to prioritize multiple tasks and adapt to changing circumstancesMaintain composure and communicate effectively with customers Pay Range and Compensation Package:Compensation starts at 25 dollars per hour, depending on experienceMonday to Friday, 9:30 am to 6:00 pm Pacific TimeFully remote position Benefits & Perks:Medical insuranceDental insuranceVision insurance401(k) with company matchPaid time off and company holidaysOpportunities for growth and promotion Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.