Service Coordinator- Generator Division

JOB SUMMARY

The Service Coordinator is responsible for the coordination of service work orders for the Generator Department.

ESSENTIAL JOB FUNCTIONS

• Schedule service technicians daily in an efficient manner
• Respond to incoming service related calls
• Assist external customers with their service needs
• Prepare quotations of all service related projects and follow up on a weekly basis. Projects include emergency calls, scheduled service calls, and preventative maintenance agreements
• Monitor all daily invoicing and work in progress (WIP) report on a daily basis
• Work closely with the parts department to make sure all parts are on hand for the technicians' service jobs
• Monitor and schedule all periodic maintenance agreements
• Input service data in business operating systems

ADDITIONAL JOB FUNCTIONS

• May be required to support the other departments during special circumstances such as vacation coverage
• Absorb parts dept by maintaining organization of parts and workflow in Jacksonville shop
• Absorb with other parts dept duties, including but not limited to, warehouse tasks such as forklift operation, cleanliness of warehouse, putting away stock orders, loading and unloading truck shipments, & preparing shipment of parts via UPS

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (including physical and work environment)

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
• Working knowledge of a Windows based business system or FieldServio is preferred
• Incorporate time management skills on a continuous basis
• Skilled in the areas of interpersonal communication, organization, accuracy, and professional verbal and written communication
• Basic mechanical and technical aptitude
• Must be able to handle high pressure situations and adapt well to changes in the market
• Working knowledge of Microsoft Office applications such as Excel, Word, Outlook and Internet Explorer as well as the ability to learn the Company’s business operating system
• Ability to apply teamwork principles when working with Company personnel
• Work environment requires exposure to computer screen, typing/mouse usage, and extended periods of sedentary work
• Ability to lift materials up to 25 pounds

MINIMUM JOB QUALIFICATIONS (education, work experience, licenses/certifications)

• Associate degree, or 2 to 3 years of customer service and/or logistics experience (industrial experience preferred), or an equivalent combination of education and experience