Service Coordinator Generalist

About the role

The Department of Developmental Services (DDS) is seeking a motivated Human Services Coordinator I (HSC I) for the Cape and Islands Area Office in South Yarmouth. The HSC I serves as the primary contact for individuals and families served by DDS, building respectful and collaborative partnerships with individuals, families, guardians, provider agencies, and other stakeholders. This position requires travel throughout Cape Cod and the Southeast Region as needed.

Responsibilities

• Coordinate and facilitate the development of Individual Service Plans (ISPs) for assigned caseloads.
• Monitor the implementation of services provided by DDS-funded residential, day, and support program providers.
• Arrange, organize, and coordinate DDS-funded and generic support services to ensure individuals receive appropriate services.
• Monitor the safety and well-being of assigned individuals.
• Provide advocacy in human, civil, and legal rights.
• Facilitate team meetings and monitor follow-through on team recommendations.
• Maintain individual records and relevant computer databases.
• Maintain regular and consistent contact with individuals, service providers, and families.
• Arrange or provide crisis intervention for individuals as needed, assessing needs and making recommendations for follow-up planning.
• Provide information to supervisors and other members of the Area Office Management Team as needed.
• Perform other related duties, which may include engagement in Participant Directed Services.

Requirements

• At least eighteen (18) years of age.
• At least three (3) years of full-time or equivalent part-time professional experience in human services work or social work, or any equivalent combination of experience and education.
• A Bachelor’s degree or higher in a related field may substitute for two (2) years of the required experience.
• Based on assignment, travel may be required. Incumbents who use a motor vehicle for travel must have a current and valid driver’s license at a class level specific to assignment.

Preferred Qualifications

• Extensive knowledge and understanding of DDS policy and procedures regarding service delivery systems.
• Extensive knowledge of DDS programs, services, and resources available to individuals with developmental disabilities.

Schedule

Full-time, 37.5-hour weekly position. Monday through Friday, 9:00 a.m. to 5:00 p.m. Days off: Saturday and Sunday. Flexibility required to meet the needs of the Area Office.

Pay

$69,803.76 annual salary.