Service Coordinator - Elkins Park PA !

About JCMLiving

Discover a career where your impact is visible every single day. At JCMLiving, we build thriving communities across New Jersey, Pennsylvania, and Maryland. We support our team members with experienced leadership, robust financial rewards, and comprehensive benefit packages designed to help you live your best life—both personally and professionally. If you are a passionate, driven professional looking for a satisfying and enriching career, we want you on our team. Explore our communities and culture at jcmliving.com.

The Mission

Every empty apartment is a blank canvas and a critical business objective. As our Apartment Turn Coordinator, you are the logistical mastermind behind the scenes. You will orchestrate the entire transformation process from the moment a resident moves out until a new one walks through the door. Operating at the high-energy intersection of our Maintenance Department, outside vendors, and incoming residents, you will ensure every apartment is turned over flawlessly, on time, and up to our luxury standards. If you thrive in a fast-paced environment, love solving puzzles, and get a thrill from perfect organization, this is your stage.

Responsibilities

• Project Orchestration: Coordinate seamlessly with the internal maintenance team and external vendors to schedule paint, flooring, cleaning, and repairs.
• Timeline Management: Own the "turn calendar," managing appointments and tight deadlines to minimize vacancy days.
• The Communication Hub: Field phone calls, manage critical emails, and act as the primary liaison between vendors and onsite staff.
• Relentless Follow-Up: Track orders aggressively to ensure vendor accountability and impeccable quality control.
• Digital Command: Maintain and update our systems and internal databases with laser-focused accuracy.
• Resident Relations: Welcome incoming residents, handle move-in administrative duties, and deliver a smooth, celebratory move-in day experience.

Requirements

• Exceptional organizational skills with an innate ability to multi-task under tight deadlines.
• Advanced computer literacy and comfort navigating property management software and scheduling systems.
• A proactive mindset that anticipates logistical bottlenecks and resolves them instantly.
• Polished verbal and written communication skills for professional vendor negotiations and warm resident relations.
• A solid foundation in customer service and a passion for helping people feel at home.

Benefits

• Highly competitive salary.
• Standard-setting 401(k) plan.
• Comprehensive medical, dental, and vision coverage, plus company-paid life insurance.
• Generous paid vacation time, paid sick leave, and paid holidays.
• Free personal access to our luxury onsite amenities, including swimming pools, state-of-the-art fitness centers, and pet spas.