Service Coordinator / Dispatcher

Forklift & Material Handling Equipment Service
📍 Charlotte, NC | Full-Time | Onsite | Monday-Friday

About the role

WMH Solutions is looking for a Service Coordinator / Dispatcher to support our customers, technicians, and service operations team. In this role, you'll help coordinate technician schedules, manage service work orders, communicate with customers, support billing and documentation, and keep service operations moving efficiently. You'll be one of the key people helping customers get the support they need and helping technicians stay productive in the field.

When a customer's equipment is down, every minute matters. This position serves as the connection point between:

• Customers
• Field Service Technicians
• Parts Personnel
• Branch Operations
• Service Leadership

Your ability to stay organized, communicate clearly, and keep moving pieces aligned directly impacts customer satisfaction, technician productivity, and overall service performance.

Why Join WMH?

For more than 35 years, WMH Solutions has been a trusted leader in material handling equipment, service, rentals, fleet management, automation, and warehouse solutions. Today, WMH supports customers across six states with 11 locations and more than 250 associates.

• Exclusive Linde Material Handling dealership partner
• 35+ years of industry leadership
• Growing service organization
• Industry-leading technology and equipment
• Internal promotion opportunities
• Leadership development programs
• Long-term career stability
• Team-oriented culture

At WMH, we don't just fill positions. We invest in people and help build long-term careers.

Responsibilities

Service Coordination & Dispatch

• Coordinate incoming customer service requests
• Schedule and dispatch field service technicians
• Manage technician workloads and service activity
• Monitor work-in-progress (WIP)
• Communicate scheduling updates and service timelines

Work Order Administration

• Open, manage, and close service work orders
• Maintain accurate service documentation
• Ensure labor, parts, and billing information is entered correctly
• Support warranty and service processing activities
• Maintain accurate customer and equipment records

Customer Communication

• Serve as a primary point of contact for service-related inquiries
• Provide customers with service status updates
• Coordinate communication between customers and technicians
• Deliver a high level of customer service and follow-through

Operational Support

• Support service reporting and documentation
• Assist with fleet and rental administration activities
• Support branch service operations
• Help identify opportunities to improve efficiency and customer satisfaction

A Typical Day Might Include

• Dispatching technicians
• Updating customers on service progress
• Creating and processing work orders
• Coordinating parts and labor information
• Monitoring technician schedules
• Resolving service-related issues
• Supporting billing and documentation
• Helping the team stay organized and on schedule

Requirements

Experience In One Or More Of The Following:

• Service Coordination
• Service Dispatch
• Service Writing
• Automotive Service Advising
• Fleet Maintenance Coordination
• Equipment Service Support
• Heavy Equipment Operations
• Construction Equipment Service
• Material Handling Equipment
• Customer Service
• Operations Support
• Branch Administration

Qualifications

• High School Diploma or GED
• 2+ years of experience in service coordination, dispatching, customer support, operations support, administration, or related fields
• Strong organizational and multitasking skills
• Excellent communication skills
• Strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and computer systems

Highly Preferred

• Forklift industry experience
• Material handling experience
• Automotive service experience
• Heavy equipment experience
• Service management software experience
• Fleet maintenance coordination experience

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability
• 401(k) with Company Match
• Profit Sharing Opportunities
• Paid Holidays
• Paid Time Off
• Cell Phone Allowance
• Professional Development
• Leadership Development Opportunities
• Internal Career Growth

Pay

Competitive Pay Based on Experience

Schedule

Monday-Friday