Service Coordinator / Dispatcher

About the role

Supports the Houston, TX branch, serving customers throughout the greater Houston, TX area. Siemens is dedicated to enabling sustainable progress through technology, empowering customers, and improving how we live, work, and move.

Responsibilities

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Requirements

• High school diploma or state-recognized GED
• The ability to demonstrate organizational and interpersonal skills
• The ability to read and understand customer service contracts
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Verbal and written communication skills in English
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Qualifications

• Associate degree
• Experience dispatching/scheduling field personnel/technicians
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry

Benefits

Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

Pay

The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. The pay range for this position is $38,413 - $65,851 annually.