Service Coordinator / Dispatcher

This role supports our Maryland Heights, MO branch location, which serves customers throughout the greater St. Louis, MO area. Here at Siemens, we take pride in enabling sustainable progress through technology by empowering customers through combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation. Our global, diverse team supports and challenges you to grow in new ways.

About the role

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives. As a Service Coordinator / Dispatcher, you will coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. You ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.

Responsibilities

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Requirements

• High school diploma or state-recognized GED
• Organizational and interpersonal skills
• Ability to read and understand customer service contracts
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Verbal and written communication skills in English
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Qualifications

• Associate degree (preferred)
• Experience dispatching/scheduling field personnel/technicians (preferred)
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus

Benefits

Siemens offers a variety of health and wellness benefits to our employees. Learn more about our benefits.

Pay

The pay range for this position is $34,986 - $59,976 annually. The actual wage offered may vary depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.