Service Coordinator

About the role

The Service Coordinator maintains office management activities for the Service department, including scheduling and answering phones to ensure profitability and customer satisfaction for the department.

Responsibilities

• Schedule service calls with customers
• Coordinate the necessary equipment/materials accordingly
• Schedule emergency service with customers
• Create Technician schedules
• Schedule all necessary subcontractors, lifts as required
• Work with the Service Operations Manager to review reports and upload for customer access
• Communicate system impairments and service requests to the appropriate Manager
• Communicate with internal and external customers in a professional manner
• Provide backup assistance on phones for the administrative assistance
• Other duties as assigned

Qualifications

HS Diploma or equivalent required. Associate degree preferred.

Experience, Knowledge & Skills

• 1 year scheduling facility services experience, preferred
• 1 year of professional computer skills
• Efficient time management skills, developed organizational skills and ability to prioritize initiatives and business goals
• Demonstrated critical thinking skills
• Collaborator and ability to work with all levels of employees
• Strong diligence and accuracy

Communication Skills

• Must have the ability to effectively read, write and communicate in English with employees and customers
• Strong interpersonal, written, and oral communication skills

Systems & Software Skills

• Ability to operate a computer, use Microsoft Office required
• Experience with SalesForce preferred

Other Requirements

• Valid driver's license with acceptable driving record required
• Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
• Up to 10% travel

Physical Requirements

• While performing the duties of this job, the employee is required to sit for long periods
• Employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders
• Employee will frequently be required to drive and walk for periods

Work Environment

• Employee will consistently be required to work indoors in an office setting, work alone and with others
• Employees will occasionally be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise
• Employee must occasionally wear all appropriate personal protective equipment, as required by company safety policies while visiting locations

Benefits

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

About the Company

Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states.

Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools.

Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications.