Service Coordinator

Signal Travel & Tours, Inc. is seeking a remote Service Coordinator to ensure accurate and dependable travel planning, ticketing, reservations, payments, and customer service support.

Responsibilities

• Receive and document service requests from travelers and travel clients, confirming the information needed to move each request forward.
• Schedule or route work to the appropriate owner and track status through completion.
• Maintain current notes, dates, commitments, and next steps across service and customer records.
• Communicate progress, changes, and expected timelines to travelers and travel clients using approved channels.
• Coordinate exceptions with travelers, suppliers, and internal travel teams, escalating issues that require additional approval or expertise.
• Review open requests regularly and follow up on overdue actions, missing information, or unresolved customer needs.

Requirements

• Customer-service, scheduling, dispatch, operations, or service-coordination experience is preferred.
• Strong written communication and ability to keep several open requests organized.
• Comfort working with calendars, ticketing or CRM systems, shared records, and status trackers.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in a remote environment.
• Ability to complete a pre-employment background check.

Pay

$56,000 - $64,000 per year

Schedule

Full-time, 100% remote (United States)