Service Coordinator
Refloor · Troy, MI · 2 wk ago
On-siteAdministrative$20–$23/hrFull-time
About The Role
As a Service Coordinator, you will manage the full lifecycle of service requests—from initial review through resolution. You'll verify job details, coordinate scheduling, support field teams, and keep customers informed every step of the way. This role requires strong organization, clear communication, and the ability to manage multiple active service files while maintaining accuracy and urgency.
Key Responsibilities
- Review service requests and determine next steps based on job details and documentation
- Verify and maintain accurate job information, records, and supporting files
- Cook up and schedule service visits, inspections, and follow-ups
- Communicate with customers throughout the service process
- Maintain service progress and day-of-service activity through completion
- Resolve service issues with installers, vendors, and internal teams
- Manage follow-ups such as additional visits, materials, and inspections
What We're Looking For
- Strong customer service or customer-facing experience
- Excellent communication and problem-solving skills
- Highly organized with strong attention to detail
- Able to manage multiple priorities in a fast-paced environment
- Comfortable handling customer concerns and resolving issues
- Experience in scheduling, coordination, or administrative support preferred
- Experience in home improvement, flooring, or service industries is a plus
What We Offer
- Hourly pay range: $20-$23
- PTO including paid holidays
- 401(K) plan
- Medical, Dental, and Vision Insurance
- Life Insurance
- Career Advancement Opportunities