Service Coordinator

About Our Organization

Physical Therapy by Phoenix is a locally owned outpatient physical therapy company focusing on high-quality, one-on-one care. Our clinics are managed by experienced clinicians who prioritize teamwork, strong communication, and great patient relationships. We have well-supported clinics throughout the Wichita area.

Job Summary

We are seeking a friendly and organized service coordinator who enjoys helping people. In this role, you will welcome patients, schedule appointments, and assist with the daily tasks that keep the clinic running smoothly. You will use basic medical terms and follow clinic procedures while helping with scheduling, billing, and updating charts, forms, and other paperwork. Your work helps create a positive, patient-centered experience.

Education and Experience

• High school diploma or equivalent

Skills

• Good communication and listening
• Basic reading, writing, and computer skills
• Willingness to learn new information
• Simples problem-solving and common-sense thinking
• Ability to work well with others
• Helpful and service-minded attitude
• Basic time-management and organization
• Comfort using or learning basic office equipment

Work Context

• Communication: Talk with patients, families, clinic staff, and outside providers to schedule appointments, answer questions, and share information.
• Role Relationships: Work closely with the front desk team, physical therapists, rehab techs, and clinic leadership. Most communication happens inside the clinic, with occasional calls to outside offices or insurance companies.
• Responsibility for Others: Help support patient care by keeping schedules accurate, paperwork organized, and communication clear. Do not supervise staff.
• Conflictual Contact: Low. May speak with upset or worried patients about scheduling or paperwork, but serious conflict is rare.

Work Setting

• Indoor outpatient clinic with a front desk area, treatment rooms, and shared office spaces.
• Standard indoor environment with climate control. Some travel by car to other locations will be required during training period.

Environmental Conditions

• Standard indoor environment with climate control. Some travel by car to other locations will be required during training period.

Job Hazards

• Low physical risk. You may stand, walk, or carry light items such as files or supplies.

Body Positioning

• A mix of sitting, standing, and walking around the clinic, with occasional light lifting.

Work Attire

• Business-casual or professional athleisure that fits a healthcare setting.

Impact of Decisions

• Correct scheduling and documentation help keep the clinic running smoothly and improve the patient experience.
• Mistakes may cause delays or billing issues.

Routine versus Challenging Work

• Most tasks are routine, but you may occasionally face challenges with scheduling, communication, or solving small problems.
• The pace is steady, with frequent interruptions and shifting priorities. Good time management helps balance phone calls, scheduling, check-ins, and other tasks.

Primary Job Duties

• Schedule and confirm patient appointments and help with basic intake or insurance details.
• Answer phone calls, take messages, and communicate with patients and staff.
• Greet visitors and direct them to the correct person or area.
• Update patient charts and handle routine paperwork.
• Use office software and equipment to complete daily tasks.
• Send or receive documents like forms or medical records.
• Help keep office supplies stocked and organized.
• Aid in simple billing, payment, or insurance forms.
• Assist with light cleaning tasks, such as wiping surfaces and keeping common areas tidy.
• Wash, fold, and restock clinic laundry as needed.
• Assist with training rehabilitation technicians on front office tasks at home location.