Service Coordinator

Job Responsibilities

• Monitor service quality and customer feedback to identify areas for improvement.
• Provide technical support for customers generally via the phone and also on-site whenever necessary.
• Schedule service appointments and manage the service calendar.
• Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.
• Assign and monitor different jobs & schedules on time to time basis to the third-party technician team.
• Ensure all service documentation is completed accurately and promptly.
• Create job orders based on customer queries and close them upon completion with a proper solution.
• Supervise and monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers.
• Claim the RMA (supplier warranty) for LED panels & compressors.
• Maintain an accurate inventory of spare parts and service tools.
• Prepare and maintain service records and reports.
• Ensure compliance with company policies and procedures in all service center operations.

Requirements

• Experience: At least 2 years
• Education: Bachelor of Science in Engineering
• Skills: Call center operations, call center management, field service engineering, call center administration, customer service management, contact center management, customer service, customer service training, guest service management, IT service delivery