Service Coordinator
About the role
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Coordinator in the Troy, MI to support our fast-growing Security division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
Responsibilities
- Cook up and schedule service calls based on customer needs.
- Monitor and prioritize service requests to ensure timely resolution.
- Accurately enter and manage work tickets, following established procedures.
- Collaborate with dispatched resources and Service Manager for the purchasing of any materials and equipment needed to fulfill service/work order tickets.
- Coordinate monthly preventative maintenance according to respective customer maintenance agreement.
- Aid in reviewing and renewing expiring maintenance and monitoring agreements.
- Respond promptly to inquiries from customers, internal teams, and subcontractors.
- Act as a central point of contact for the service team, ensuring clear communication and coordination of tasks.
- Promote a safe work environment while enhancing coordination and communication within the service team.
- Other tasks as assigned by Management.
Requirements
- 1-3 years of experience in the security industry, service coordination, or a related customer service role.
- Excellent verbal and written communication skills, with a strong ability to collaborate across teams.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and experience working with scheduling/ticketing systems.
- A passion for delivering exceptional customer service, with strong problem-solving abilities.
- Excellent organizational skills and attention to detail, capable of managing multiple priorities in a fast-paced environment.
- Ability to think critically and troubleshoot issues as they arise, ensuring the smooth operation of service activities.
- Ability to work under deadlines and consistently deliver high-quality results.
Qualifications
- High school diploma or equivalent.
- Valid driver's license and reliable transportation.
Skills
- Microsoft Office Suite
- Scheduling/Ticketing Systems
- Customer Service
- Problem Solving
- Organizational Skills
- Attention to Detail
- Communication Skills
- Time Management
- Customer Relationship Management
Benefits
- Medical
- Dental
- Vision
- 401K
- PTO
- Holiday Pay
- Education Incentives
Pay
Competitive compensation package.
Schedule
Flexible schedule to accommodate customer needs.
Who We Are
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
What We Believe
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.